Continuous Care & Maintenance
Odoo support that doesn’t disappear after go-live.
Businesses evolve constantly. New staff join, operational needs shift, and software updates arrive. We provide reliable functional, technical, and proactive support so your ERP stays aligned with your daily work.
The Value of Support
Why expert support matters in Odoo.
An ERP system is never truly static. Without dedicated support, minor user questions turn into workarounds, unmonitored errors quietly affect reports, and team confidence slowly drops.
Our support model connects you directly with experienced consultants who know your setup. No tier-1 call centers reading generic scripts—just clear, practical guidance when you need it.
- Direct communication with senior Odoo specialists
- Proactive system health checks to prevent downtime
- Clear, plain-language answers to daily user questions
Support Streams
Three levels of continuous coverage.
Choose the focus that matches your business needs—or combine all three for total peace of mind.
Functional Support
Helping your team use Odoo effectively every day. We answer "How-do-I" questions, guide new staff, and refine daily workflows.
- User questions on daily sales, purchasing, and inventory tasks
- Configuration guidance for taxes, sequences, and access rights
- Onboarding assistance and refresher training for new team members
- Financial reporting guidance and month-end reconciliation help
Typical Request
“We hired a new warehouse supervisor who needs access to transfer stock but shouldn't view supplier costs. What is the safest way to configure their security group?”
Our Approach: Resolved within hours with step-by-step guidance and updated security documentation for your records.
Technical Support
Code-level bug fixes, custom module maintenance, and troubleshooting complex integration failures.
- Deep investigation and resolution of system errors and traceback bugs
- Maintenance and updates for custom-built Python modules
- Troubleshooting API sync failures with Shopify, carriers, or payment gateways
- Correcting QWeb report layouts, invoice templates, and print outputs
Typical Request
“An API change on our shipping carrier's side is preventing shipping labels from printing during order fulfillment.”
Our Approach: Tested safely in a staging environment, refactored, and deployed during off-hours to protect operations.
Optimization & Maintenance
Proactive tuning for systems that are running well but need to remain fast, secure, and efficient as database size grows.
- Quarterly performance reviews and database query optimization
- Timely application of official security patches and updates
- Reviewing long-running scheduled actions and automated cron jobs
- Streamlining redundant steps in mature business workflows
Typical Request
“Our inventory valuation report takes several minutes to render at month-end as our SKU count has doubled.”
Our Approach: Database indexing and query optimization applied to bring report loading back down to seconds.
Onboarding Process
How we take over support smoothly.
Whether we built your system or you are bringing us an instance created by another partner, we onboard carefully before taking full responsibility.
1. System Audit
We review your database, installed modules, custom code quality, and hosting environment to document existing risks.
2. Scope & Channel Setup
We establish your designated support channel (Email, Ticketing, or Slack) and agree on priority response expectations.
3. Runbook Handover
We document your administrative access, server credentials, and integration endpoints so everything is clear and transparent.
4. Ongoing Care & Reviews
Continuous ticket resolution backed by periodic health checks and review calls to keep your system aligned with growth.
Why Qanodoo Support
Predictable care for your business.
We treat support as an ongoing partnership, ensuring your system evolves as your operational needs grow.
Direct Access to Experts
You speak directly with the senior consultants and developers who understand Odoo architecture. No junior support desks, no script-readers, and no frustration.
Proactive Maintenance
We don't just wait for things to break. We monitor system logs, review server load, and apply critical security patches before issues impact your staff or customers.
Support for Systems Built by Others
Did another partner implement your Odoo system? We frequently take over existing databases. We perform a quick audit first, clean up technical debt, and stabilize your setup.
Full Documentation & No Lock-In
Every fix, setting change, and customization is fully documented in your runbook. You maintain complete ownership of your database and code at all times.